Contact Our Customer Support Team
Have questions about document processing, billing, enterprise volume licenses, or technical integration? Our dedicated global support team is available 24/7 to assist you.
Technical Support
Assistance with conversions, browser compatibility, and AI OCR processing.
support@hoozl.comBilling & Subscriptions
Inquiries regarding Pro subscriptions, Stripe invoices, and refunds.
billing@hoozl.comPrivacy & Data Security
GDPR, CCPA compliance queries and ephemeral zero-retention verification.
privacy@hoozl.comEnterprise & Partnerships
High-volume REST API access and team licensing agreements.
partners@hoozl.comCorporate Headquarters & Direct Phone Support
100 Tech Plaza, Suite 400, San Jose, CA 95113, United States
Toll-Free Phone: +1 (888) 466-9573 (Monday – Friday, 8:00 AM – 6:00 PM PST)
Emergency Server Status: 99.98% uptime monitored across 14 edge cloud regions.
Quick Troubleshooting Guides (Fix Issues Instantly)
File Upload Failed or Timed Out
Ensure your file size is under 50MB (or 200MB on Pro). If your connection is unstable, try refreshing the browser or opening an incognito window to bypass stale browser cache extensions.
Microphone Permission Denied on Mobile
On iOS Safari and Android Chrome, microphone permissions must be granted under Browser Settings > Site Permissions > Microphone. Tap "Allow" when the system prompt appears.
Encrypted or Password-Protected PDFs
If your document is encrypted with owner or user passwords, use our dedicated Unlock PDF tool first to decrypt the document before converting or editing.